Refund and cancellation policy
When a project can be cancelled, what is refundable at each stage, and how refunds are processed.
This document is being finalised
It is being prepared with qualified legal input rather than published from a template, so that it accurately reflects how this platform handles your data, your money, and your work. If you need these terms before they are published, ask us and we will send them directly.
What this document will cover
- Cancellation before production starts
- Cancellation once production has begun, and how completed work is accounted for
- What happens if delivered work does not match the agreed brief
- How refunds are issued and the expected timescale
- Treatment of retainer arrangements and unused monthly volume
- How a dispute is escalated and resolved